Satisfaction scores 2009
19 January 2010
The results of our stakeholder satisfaction survey for 2009 are now out.
Each year we ask all our stakeholders how satisfied they are with different aspects of our service. The results are used to plan, develop and further improve our services, as part of our commitment to making sure our services are of the highest quality possible.
Families
97% of families were satisfied or more than satisfied with our services overall, and 98% would recommend BIRT to others.
Families commented on the high levels of professionalism, and the caring and supportive attitudes shown by staff which helped them to rebuild lives in a positive and happy way.
98% thought that our rehabilitation plans were effective and 98% were satisfied with the courtesy and responsiveness of staff. 100% were satisfied with the food and accommodation.
Referrers/purchasers
99% of referrers/purchasers were satisfied or more than satisfied with services overall, and 100% would recommend BIRT to others.
Respondents' comments included the innovative way staff worked with service users, involved them in decision making and their high level of skill in working with people with challenging behaviour.
98% of referrers/purchasers were happy with the effectiveness of our rehabilitation plans and how they were put into practice. 99% were also satisfied with the skills and training of our staff.
Service users
89% of service users reported they were happy or more than happy with BIRT services overall.
Many expressed their gratitude to staff in the way that they were treated and had been helped with their rehabilitation programmes.
89% were happy with the food and accommodation while 92% were satisfied with the cleanliness of the centre. 91% were happy with how their privacy was respected.
Mike Oddy, Director of Clinical Services, said: “I’d like to thank everyone who responded to the survey. The results clearly reflect our ongoing commitment to improving quality through direct input from all our stakeholders.”
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